PSZ TEKAD ENTERPRISE
Company Registration No.: 202203225489 (TR0270865-D)
Effective Date: January 2026
To ensure the comfort and safety of all guests, the hotel has established the following rules:
1. Agreement
By making a booking or payment, the customer legally agrees to these terms and confirms that they are 18 years old or above and are using a valid payment method.
2. Check-in & Check-out Time
- Check-in: After 3:00 PM
- Check-out: Before 12:00 PM
Any request for early check-in or late check-out is subject to room availability and hotel approval. Additional charges may apply.
3. Security Deposit
Guests are required to pay a security deposit upon check-in. The deposit will be refunded after a room inspection during check-out.
The deposit will not be refunded if:
- There is a last-minute cancellation (less than 5 days before the stay date)
- There is any damage to or loss of hotel property
- There is a violation of accommodation rules
4. Number of Guests
Only registered guests and those within the room’s allowed capacity are permitted to stay. Additional guests without hotel approval may be charged extra or asked to leave the premises.
5. Room Cleanliness
Guests are requested to maintain the cleanliness of the room throughout their stay. An additional cleaning fee will be charged if the room is left in an excessively dirty condition.
6. No Smoking
Smoking is strictly prohibited inside the room. If this rule is violated, a cleaning fee or penalty will be imposed.
7. No Cooking
Cooking is not allowed inside the room unless kitchen facilities are specifically provided.
8. Quiet Enjoyment
Guests are requested to maintain peace and quiet throughout their stay. Any excessive noise that disturbs other guests is not allowed.
9. Pets
Pets are not allowed within the hotel premises.
10. Loss of Belongings & Property Damage
The hotel shall not be held responsible for any loss of or damage to guests’ personal belongings.
11. Illegal Activities
Any unlawful activity is strictly prohibited. The hotel reserves the right to cancel the stay without any refund.
12. Cancellation & Refund Policy
1. Standard Cancellation Policy
Guests are required to inform us (+60179709753) of any cancellation at least 48 hours prior to the check-in date.
✅ Cancellation 48 hours or more before check-in: 100% refund (excluding processing fees, if any)
⚠️ Cancellation less than 48 hours: No refund
❌ No-show: No refund will be provided
2. Non-Refundable Bookings (Promotions / Special Rates)
Bookings made under promotional or discounted rates are strictly non-refundable.
3. Refund Processing Refunds will be processed within 7–14 working days
4. Transaction or payment gateway fees are non-refundable
13. Additional Rules
- The deposit will not be refunded if the room is left excessively dirty or smells of cigarette smoke.
- Parties or gatherings inside the room are not allowed.
- Moving hotel furniture or equipment without permission is not allowed.
Guests’ cooperation is greatly appreciated in helping to maintain a comfortable, safe, and harmonious stay for all.